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Our Return Policy

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.


We'll exchange or refund all items which:

  • Are returned to us within 30 days of receipt. (The 30 days begins from the day your first order is delivered)
  • Are returned to us in perfect condition, with their original packaging and with the labels attached.

Please note:

  • Footwear should be tried on a clean, soft surface to avoid scuffing the soles. Any unclean or scuffed items will be returned to you.
  • If we receive your return in an unsatisfactory condition we reserve the right to return the product back to you.
  • If you receive an imperfect item please contact us on service@BellaClique.com.
  • If you wear the item or attempt to repair it your warranty will be voided meaning your product can no longer be returned.
  • Your statutory rights are not affected.

How to Return

Please note that unless an item is denoted as Free Returns it is your responsibility to return unwanted items to us and to bear the costs of returning them. BellaClique.com is not responsible for returned goods lost in transit and it’s important to ensure that you return goods on a postal service with adequate insurance should you need to make a claim.

Situation 1: I’ve not received my items, But I’d like to Cancel my order

Cancel condition

No, we will gladly accept your cancellation inquiry without any reason.

Cancel fee

For unshipped orders, there is no any cancel fee.

For shipped orders, we have to charge a shipping fee to cancel your order. The shipping cost depends on your order, you need to confirm the shipping fee with our support team. It's around 15 USD per item in general.

How to Cancel my order

Please feel free to contact our support mailbox:service@BellaClique.com

with your order information to cancel your order. For shipped orders please refuse the parcel directly, then the order will get back to us.

Situation 2: I’ve received my items, But I’d like to return my order

Return Condition

      1. Original New
      2. Not man-made damage
      3. Within 30 days after the order delivered

How to Cancel my order

Please feel free to contact our support mailbox:service@BellaClique.com

to get the return address. and we will make a refund in 24hour after we received the returned item.

Return fee

In case of an item is denoted as Free Returns, if the item would like to be returned for quality problems, our description problem, the return fee is borne by us.

For another issue, the return fee is borne by the buyer.

Refunds

  • We'll refund your item via your original payment method provided that the order has been returned within 100 days.
  • We try our best to process all refunds within 24 working hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.
  • Please note: Gift wrapping is non-refundable.
  • Any refunds will be made after goods have been received and inspected.
  • Terms and Conditions apply.

Faulty Items

If you find a fault with your item, please contact our friendly customer services team on +861-381-726-3262 or e-mail service@BellaClique.com who can help and advise the best way to deal with it.

  • Faulty items should be returned within a reasonable time and must be in a clean and dry condition.
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We'll try to get back to you within 24 working hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • If you have a visible fault with your product please email a photo to customerservice@BellaClique.com so we can advise on the next steps.
  • Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
  • We are happy to offer store credit or replacement only if a faulty item is returned after six months.
  • Your statutory rights are not affected.

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 3 days from the date we receive your order.

CANCELLATION BEFORE DISPATCH

To cancel your order, we recommend that you contact us by phone as soon as you can after placing your order and we'll do our best to cancel your order before it's dispatched. If you are contacting us outside of business hours please email us at service@BellaClique.com and mark your email subject as: URGENT - CHANGE TO ORDER

CANCELLATION AFTER DISPATCH

If you change your mind before your order has been despatched, you can cancel within 14 days from the date we receive your order.
If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.

Please note: Rejecting your order from the carrier will cause a delay in receiving your refund. Please accept the parcel and contact us to arrange a return.